Answer the phone
Support is staffed around the clock by engineers with access to change things. First reply under six minutes, and no queue of scripted questions before you reach someone useful.
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We look after the
part nobody sees.
Digital Hub Services LLC exists because voice is still how business gets done, and because too much of the infrastructure carrying it is rented, resold and unowned by anyone who answers the phone.
Our mission
Make enterprise-grade telephony something a small team can actually run.
We build and operate the voice layer — dialers, numbers, exchanges, routes — so that a twenty-seat call center gets the same call quality, the same security posture and the same reporting as an operation twenty times its size. Voice, video, chat and messaging land in one place, and there is an engineer on shift whenever your floor is open.
Our vision
Software should absorb the busywork, not the conversation.
Automation belongs in pacing, routing, scrubbing and reporting — the work that wears agents down and hides in spreadsheets. The conversation itself stays human. We invest in the parts of the stack that raise connect rates and cut idle time, and we are candid about what automation cannot yet do well.
How we work
Six commitments we can be held to.
Values are only useful if a client can point at one and say you missed it. These are written so they can.
Own the stack
We run our own media servers and buy routes direct. When something breaks we fix it rather than opening a ticket with a supplier and passing the wait to you.
Publish the numbers
Uptime, incidents and maintenance are on a public status page. If we miss a target, it is visible before you have to ask about it.
Protect the data
Encrypted in transit and at rest, access scoped by role, every configuration change logged. Recordings belong to you and leave with you.
Price without traps
No feature tiers, no charge to export your own data, no penalty for porting numbers out. Contracts you can leave are contracts worth signing.
Say what is true
If a destination routes badly, if a feature is not ready, if you need less than you asked for — you will hear it from us before you commit budget.
Compliance posture
Controls you can hand to an auditor.
Regulated dialing lives or dies on evidence. The platform is built to produce it: scrub records before dial, attestation on outbound identity, retention rules that delete on schedule, and an audit trail of who changed what.
We supply the mechanisms and the records. Your legal counsel sets the policy for your markets, and we configure the platform to match it.
STIR
SHAKEN attestationSigned outbound identity so your calls are less likely to be flagged.
TCPA
Dialer controlsDrop timers, safe-harbour messaging and dialing-window enforcement.
DNC
List scrubbingNational and internal suppression lists checked before every dial.
PCI
Recording pauseCard capture excluded from recordings and from storage entirely.
Talk to the people who run it.
No SDR script and no discovery form. The first call is with someone who can answer a technical question.