Dedicated cluster
Isolated servers sized to your seat count, with your own database, your own recordings volume and a maintenance window you choose.
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Four products.
One switch behind them.
Every account runs on the same media servers, the same carrier routes and the same portal. What changes is how much of the stack you take.
Product · Contact centers
Call Center Suite
A complete outbound and inbound floor in the browser. Agents log in, supervisors watch live, and everything that happens on a call is recorded, dispositioned and reportable.
Built on a hardened open-source dialer core we maintain ourselves, so you are never waiting on a vendor release to get a fix.
- Predictive, progressive and preview dialing
- Lead import, filtering, recycling and DNC scrub
- Full-time or on-demand call recording
- Live dashboards with listen, whisper and barge
- Three-way conference and warm transfer
- Skill-based routing and campaign scripts
- Voice broadcast and answering-machine detection
- Scheduled reports and raw CDR export
Product · Outbound
Dialer
The pacing engine on its own. Point it at the CRM and phone system you already run, and it decides how fast to dial so agents get connects instead of ringing.
Four dialing modes, answering-machine detection and caller-ID rotation, with the compliance controls wired in rather than bolted on. Take it standalone, or as the outbound half of the Call Center Suite.
- Predictive, progressive, power and preview modes
- Pacing that adjusts to live answer rates and agent availability
- Answering-machine detection with voicemail drop
- Caller-ID rotation across your own number pool
- Local-presence dialing matched to the area code
- Drop timer and abandon-rate ceiling per campaign
- DNC and suppression scrub before every dial
- REST API and webhooks into the CRM you already use
Product · Numbering
Numbers & DIDs
Local, national and toll-free numbers in more than 70 countries, provisioned from the portal and live in minutes. Take calls anywhere, present the right identity anywhere.
Numbers you already own can be ported in; numbers you buy from us can be ported out. No hostage-taking.
- Local, national, mobile and toll-free ranges
- Number porting in and out, both supported
- Custom dial plans and least-cost routing
- Multi-level IVR and virtual attendant
- Follow-me forwarding to any device worldwide
- Voicemail with email delivery and transcription
- Caller-ID pools with STIR/SHAKEN attestation
- Per-number call limits and spend controls
Product · Offices
Cloud PBX
A hosted IP exchange for businesses that no longer want a box in a cupboard. Add extensions as you hire, retire them when people leave, and pay for what is switched on.
Designed for distributed teams: an office in one city, a home worker in another and a contractor abroad all sit on the same internal dial plan.
- Unlimited extensions, added from the portal
- Free calling between sites and remote staff
- Time-of-day and holiday call routing
- Conference bridges with dial-in PINs
- Ring groups, queues and call parking
- Voicemail-to-email on every extension
- Softphone, desk phone and mobile app support
- Call recording with per-extension retention rules
Add-ons
Bolt-ons that sit on any of the four.
Managed operations
We build campaigns, tune pacing and review route quality weekly, then send a report your operations lead can actually act on.
API & integrations
REST API, webhooks and click-to-call for your CRM. Push leads in, pull dispositions out, sync recordings to your own storage.
Clients
Running on the platform today.
Contact centers, brokerages, clinics and service businesses across five time zones.
“The cluster has taken everything we have thrown at it, including a campaign that tripled our normal volume overnight.”
“Porting 60 numbers across two countries was the part I dreaded. It took four days and I did not have to chase anyone once.”
“We replaced a PBX that needed a specialist to change a ring group. Now our office manager does it in a browser.”
Not sure which one you need?
Tell us your seat count and destinations. We will tell you what to buy, including when the answer is less than you expected.