Home / Features
Everything that ships
switched on.
No feature tiers, no paywalled reports, no per-supervisor licence. Four areas, all included on every account.
Area 01
Lead management
Get the right record in front of the right agent at a time it is legal and sensible to call. Everything below is configurable per campaign, not per platform.
- Filter and recycle lists on any field or outcome
- Bulk upload and download of customer lists
- Internal do-not-call lists and blacklists
- Time-zone rules so nobody is dialed at dawn
- Caller ID chosen per campaign or per area code
- Custom call statuses and dispositions
- Agent hotkeys for one-key dispositioning
- Skill-based priority so specialists get the right call
- Callback scheduling, personal or team-wide
- Duplicate detection across lists and campaigns
Area 02
Security
A dialer with an open SIP port is a target within hours. The platform assumes it is under attack at all times and is configured accordingly.
- SIP brute-force detection with automatic banning
- HTTP flood and credential-stuffing protection
- Web application firewall with live rule updates
- TLS signalling and SRTP media encryption
- Export limits and watermarking on bulk downloads
- Geographic and IP-range login restrictions
- Two-factor authentication for admin accounts
- Immutable audit log of every configuration change
Area 03
Supervision
Tools for the person running the floor: see what is happening now, step into a call without hanging up on the customer, and prove afterwards what was said.
- Real-time dashboard by campaign, group or agent
- Listen, whisper to the agent, or barge into the call
- Force-log-out for a stuck or absent agent
- Continuous or on-demand recording, per campaign
- Agents in several groups and campaigns at once
- Scripts and rebuttals that change with the campaign
- Home and mobile agents on the same controls
- Scheduled reports mailed to whoever needs them
Area 04
Compliance & call handling
Controls for teams dialing regulated markets. The platform gives you the mechanisms and the records; your legal counsel sets the policy.
- Dialing-window controls for US, UK and AU rules
- Drop timer with a safe-harbour abandon message
- DNC and TPS list scrubbing before dial
- STIR/SHAKEN attestation on outbound identity
- Recording pause for card details on the call
- Retention schedules with automatic deletion
- IVR announcements, queues, parking and transfers
- CDR reporting retained and exportable on demand
Want to see a feature working?
Name the one that matters most to your floor. We will show you that first, on a live account, in the demo.